A White Glove Experience
The Customer Process
Customer Drop off / Intake
Upon entering any of our facilities, you will be immediately greeted by one of our Customer Service Representatives who will begin the intake process of having you fill out a few simple forms to allow us to start the repair process.
Our Customer Service Representatives will complete a walk-around of your vehicle with you to outline all of the accident-related damages to be fixed in the repair process.
On Site Rental
If you have a rental reservation, we will now hand you off to our partners at Enterprise to quickly get you in your rental vehicle and on your way!
Pre-Scan and Thorough Check In
Once you leave our facility, your vehicle will be brought into our shop for a thorough inspection, noting any related damages that might exist to the vehicle.
At this stage, all accident related damaged parts and repair areas are disassembled in their entirety to ensure all hidden damage to the vehicle is revealed and accounted for in the repair plan.
Once the disassembly of the vehicle is completed, an experienced “Blueprinter” will thoroughly inspect your vehicle and begin writing the repair plan to get your vehicle back to pre-accident condition.
Once the Blueprint is created, our parts department will immediately begin sourcing and ordering all replacement parts for your vehicle’s repair.
Within 24 hours of your vehicle dropping off at our facilities, you will receive a phone call from our Customer Service team outlining the total of the estimate, the replacement parts being used, and the estimated completion date for your vehicle.
Final Quality Check
Once your vehicle has been repaired, refinished, reassembled, and cleaned with our complimentary wash and vacuum, our representatives will complete a thorough quality check and analysis of all of the work completed.
Upon your arrival back to our facility, our representatives will hand you all applicable paperwork outlying exactly what was repaired on your vehicle, as well as complete a walk around of the completed vehicle with you to ensure your satisfaction with our repairs.